General Terms And Conditions

§ 1 Scope, customer information

The following General Terms and Conditions (GTC) regulate the contractual relationship between fantotal.de ® Sams Tiller and consumers who purchase goods through our shop. The contract language is German.

§ 2 Conclusion of contract

(1)       The offers on the Internet represent a non-binding invitation to you to purchase goods.

(2)       Commercial resale of the purchased goods is not permitted. To do this, you must obtain written permission from fantotal.de. In the event of a violation, we reserve the right to withdraw from the purchase contract.

(3)       After entering your data and clicking the order button, you are making a binding offer to conclude a purchase contract.

(4)       With the confirmation of receipt sent immediately by email, acceptance of the offer is also declared and the purchase contract is thereby concluded.

(5) Tickets are sold by fantotal.de ® Sams Tiller in the name and for the account of the respective organizer. The customer's contractual partner in the case of concert events is therefore the respective organizer. The sale of other goods is carried out by fantotal.de ® Sams Tiller in its own name; The customer's contractual partner in these cases is fantotal.de ® Sams Tiller .

§ 3 Customer information: Storage of the offer text

The contract text with information about the item will be saved by us. You do not have access to the text of the contract via the Internet.

§ 4 Customer information: Correction notice

You can correct your entries at any time before placing the order. We will inform you about your correction options as you go through the ordering process.

§ 5 Warranty

There are statutory warranty rights for all goods from our shop.

§ 6 Complaints procedure

Complaint procedure via online dispute resolution for consumers (OS):ec.europa.eu/consumers/odr. We are neither willing nor obliged to take part in a dispute resolution procedure before a consumer arbitration board.

§ 7 Relocation of events

In the event of rescheduling of events, the organizer is entitled to declare the validity of the original tickets for the rescheduled event for the new, rescheduled date of the event. In these cases, it is not possible to return the tickets to the organizer or to reverse the ticket purchase as a result of the rescheduling, unless it can be proven that the ticket holder cannot reasonably be expected to attend the rescheduled date. This does not apply if the organizer is responsible for the relocation of the event.